
TERMS AND CONDITIONS
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1. Reservations and Payments
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1.1. Reservations can be made online via our website, by phone, or by email.
1.2. Any reservation is considered confirmed upon receipt of payment or deposit (if applicable).
1.3. Accepted payment methods are: credit/debit card, bank transfer, and cash on site. -
2. Cancellation and Refunds
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2.1. Cancellations must be notified at least [number] days prior to the scheduled arrival date for a full refund.
2.2. In case of late cancellation or no-show, no refund will be issued.
2.3. In the event of extreme weather conditions preventing access to the refuge, booking modifications or refunds may be considered. -
3. Stay at the Refuge
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3.1. Guests must respect community rules: observe silence after [time], keep common areas clean, and respect other visitors.
3.2. The refuge does not have private rooms unless otherwise indicated at booking.
3.3. Use of sleeping bags or personal bed linens is mandatory. Disposable sheets can be purchased on site if needed.
3.4. Pets are not allowed unless prior authorization has been granted. -
4. Catering
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4.1. Meals are served at fixed times communicated upon arrival.
4.2. We offer homemade dishes made with local products; vegetarian options are available upon request.
4.3. Bringing and consuming personal meals inside the refuge is prohibited, except in cases of special dietary needs validated in advance. -
5. Safety and Responsibilities
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5.1. Each visitor is responsible for their own safety and must be properly equipped for mountain conditions.
5.2. The refuge declines all responsibility for injuries, loss, or theft of personal belongings.
5.3. In case of dangerous conditions, refuge staff may refuse access or advise rescheduling. -
6. Personal Data
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6.1. Personal information collected during booking is used solely for managing your stay and will never be shared with third parties.
6.2. In accordance with applicable laws, you may request access, correction, or deletion of your personal data. -
7. Acceptance of Terms
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7.1. Any booking implies full acceptance of these general conditions.
7.2. The refuge reserves the right to modify these conditions at any time without prior notice.